ESG Don Ramon

By staying with us, you will not only receive the best hospitality, but you will also be actively participating in a management system focused on excellence in experiences and sustainability, which we have been working on since 2012, when we were one of the only companies in Brazil certified with Inmetro accreditation. Our goal is to encourage tourism stakeholders, including tourists themselves, to ensure that their activities are environmentally balanced, economically viable, socially just, culturally rich, and politically legitimate.

We were the case study company for the development of the ISO 21401 global hotel standard for excellence and sustainability, and we contributed to building this model and other international standards on the subject that are still in use today.

Our management system is based on the NBR ISO 21401 standard.

We are committed to:

• Excellence in service, experiences, and hospitality;

• The conservation of the natural environment and its biodiversity;

• Stimulating local social, cultural, and economic development;

• Ethical, transparent, and legal management;

• Ensuring the ongoing satisfaction of customers, employees, suppliers, the community, and partners;

Learn about some of the actions we take:

• Selective collection, proper disposal and waste reduction;

• Rational use of water and energy sources;

• Use of biodegradable products;

• Preservation of fauna, flora and water sources;

• Support for local culture and crafts;

• Valuing local labor;

• Continuous improvement process to ensure guest satisfaction.

Adopt these attitudes and stay with people who also share this commitment.

Remember, when leaving home to travel to your chosen destination, apply these sustainability principles during your trip. Sustainability is also about every action we take. Make your trip sustainable!! Nature and the communities of the places you visit will thank you!!

Click here to view our 2024 sustainability report.

Click here to see our Sustainability Policy.

Click here to see our open letter to the supplier network.